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Airport information assistant

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Airport information assistants help and support passengers in airports.

Salary, a pound sign Salary: £13,000 to £30,000 average per year
Hours, a clock face Hours: Variable per week

1. Entry requirements

Most employers will expect you to have GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent.

You'll usually need to be over 18 because of shift-work regulations.

Previous experience in a customer service role, or foreign language skills, could help you find work. A college course in leisure and tourism could also help.

You'll usually need your own transport to get to and from the airport, as public transport may not cover all your shift times.

You could get into this job through an apprenticeship.

Careers That Move has more information about working as an airport information assistant.

2. Skills required

You'll need:

  • excellent communication skills
  • customer service skills
  • tact and diplomacy to deal with difficult situations
  • IT skills

3. What you'll do

You day-to-day duties may include:

  • giving out flight information
  • directing passengers around the airport
  • answering telephone enquiries
  • making announcements on the public address system
  • handling complaints
  • updating and monitoring flight information systems

In smaller airports your duties may also include:

  • exchanging currency
  • booking hotels and car hire
  • dealing with lost property

4. Salary

Starter: £13,000 to £16,000

Experienced: £18,000 to £24,000

Highly Experienced: up to £30,000

These figures are a guide.

5. Working hours, patterns and environment

Information desks are usually staffed 24 hours a day and you may work shifts on a rota.

Airports are often busy, crowded and noisy.

6. Career path and progression

After gaining experience you could go on to be a supervisor, manager or flight dispatcher.

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Last updated: 13 September 2018