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Accommodation warden Property manager, hall manager

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Accommodation wardens manage the day-to-day running of services like sheltered housing, youth hostels and student flats. 

Salary, a pound sign Salary: £15,000 to £40,000 average per year
Hours, a clock face Hours: 35 to 37 per week

1. Entry requirements

You'll find it useful to have either:

  • paid or unpaid experience of working with vulnerable groups
  • experience of working in a care setting

Some employers will expect you to have GCSEs (or equivalent) at grades 9 to 4 (A* to C) in English and maths.

A college course in facilities services, health and social care, housing or caretaking would be useful but not essential.

If you want to work with the Youth Hostel Association (YHA), you could work as a voluntary warden or start as an assistant and work towards a level 2 or 3 qualification in customer service.

You’ll need clearance from the Disclosure and Barring Service (DBS).

2. Skills required

You’ll need:

  • the ability to relate to a variety of people
  • the ability to stay calm under pressure
  • maths and IT skills
  • record keeping and report writing skills

3. What you'll do

Your day-to-day duties could include:

  • allocating and managing accommodation
  • controlling rent arrears
  • inspecting property and arranging for repairs to be carried out
  • supervising catering, cleaning and maintenance staff
  • looking after the welfare of residents
  • checking on health and safety, and conducting risk assessments
  • working with outside agencies, carers and parents
  • dealing with emergencies 
  • managing community spaces and facilities
  • dealing with any problems with the buildings or tenants

In a care home setting you may be:

  • working with homeless people, older people or those with some level of physical disability
  • checking on residents each morning, making sure they’re well
  • helping residents to live independent lives

In a youth hostel setting, you may provide information on local activities and tourist attractions.

4. Salary

Starter: £15,000 to £20,000

Experienced: £24,000 or more

Highly Experienced: £40,000 (accommodation manager)

Your job may include rent-free or reduced rent accommodation.

You may get extra payments for shiftwork and overtime.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 35 to 37 hours a week, Monday to Friday. In some jobs you may work weekends or provide a 24-hour on-call service.

You may need to travel between sites so it will help to have a driving licence and use of a car.

6. Career path and progression

With experience, you could become an accommodation manager with responsibility for several centres and wardens. You could also work in housing or block management. 

With further study, you could also work in a related field like social work or counselling.

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Last updated: 11 September 2018