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Privacy and cookies


This service is run by the Education and Skills Funding Agency (ESFA). We'll handle the information you give to us according to the ESFA: privacy notice. The service includes the National Careers Service website, services delivered from the website, The National Contact Centre and Careers Advisory Services.

When you register on the service, the personal information you give us will be used to:

  • support us in delivering the service to you
  • let us contact you by methods such as SMS and email
  • allow an adviser or the National Contact Centre to contact you when requested
  • let us carry out customer satisfaction surveys
  • help us respond to your technical or service enquiries
  • provide statistical information to partner organisations


This service puts small files (known as 'cookies') on to your computer. Most websites do this.

These cookies are used to:

  • help us understand how you use the service, so we can improve it
  • remember what notifications you've seen so you're not shown them again
  • temporarily store the information you enter, such as your postcode

The cookies aren't used to identify you personally. They're put on to your computer to make the service work better for you. You can edit or delete the cookies.

Find out how to edit and delete cookies.

Our introductory cookie message

You may see a pop-up welcome message when you first visit this website. We'll store a cookie so that your computer knows you've seen it and knows not to show it again.

Name Purpose Expires
seen_cookie_message Saves a message to let us know that you've seen our cookie message 1 month

Our Ipsos MORI poll message

You may see a pop-up message inviting you to tell us what you think of the National Careers Service website. We'll store a cookie so that your computer knows you've seen it.

Name Purpose Expires
ipsos-overlay Saves a message to let us know that you've been invited to participate in our Ipsos MORI poll 31 days

Google Analytics

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

You can opt out of Google Analytics cookies.

We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit this website by tracking if you've visited before 2 years
_gat Used to manage the rate at which page view requests are made 10 minutes

Google analytics

Name Purpose Expires
_utma Like _ga, this lets us know if you've visited before, so we can count how many of our visitors are new to this website or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on this website 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This tells us how you reached this website (eg from another website or a search engine) 6 months

Other cookies

Name Purpose Expires
FedAuth Remembers your information when you’re signed in when you close your browser
sf-trckngckie Remembers information about the pages you've visited 180 days
SF-TokenId Used when you need to recover your account details 118 minutes
JSESSIONID Remembers the information you enter when you're doing a Skills health check when you close your browser
A1LOCALE Remembers language information when you close your browser